CLEAR ANSWERS BEFORE WORK BEGINS
Frequently Asked Questions
Practical information about inspection, system selection, application, warranties and project coordination.
Yes. A site inspection is strongly recommended because visible leakage may not identify the true source. The scope can only be made reliable after reviewing substrate, interfaces, access and previous repairs.
There is no single best system for every roof. Slope, movement, drainage, existing build-up, use, exposure and budget must be considered.
Yes, subject to diagnosis. PU injection, joint treatment, membrane repair or a combined system may be required depending on the water path.
Yes. Shelter Care supports villas, residential and commercial buildings, warehouses, factories and specialist facilities.
Often yes. Re-waterproofing may be suitable when the substrate and existing build-up can be repaired or overlaid. Inspection determines whether removal is necessary.
Warranty availability and duration depend on system, substrate, preparation, approved scope, maintenance and contract terms. It must be stated in the written proposal.
The company states ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and DCL certification, together with Dubai Municipality approvals for relevant operations.
Scheduling depends on location and workload. Urgent active-leakage cases are prioritised where operationally possible.
Yes, where access and safety allow. Work is planned to protect occupants, finishes and operations, and may be phased to reduce disruption.
Provide the location, building type, affected area, issue history, photographs, previous repair details and preferred inspection time.
NEXT STEP
Still Have a Technical Question?
Share the project location, building type and current issue. Our team will coordinate an appropriate inspection and technical response.